Frequently Asked Questions:

Our typical turnaround from when we receive blanks is 7-10 business days. We accommodate rush jobs (jobs that must be complete within 2-5 business days) with a rush fee. *Please note due to Covid regulations we are working with limited capacity and there may be a slight delay. We will do our best to communicate any delays with you.

Please refer to our attached Art Guide on how to best submit your artwork. Please also provide a detailed tech pack, outlining the artwork dimensions, placement, and Pantone (Coated) Spot Colors.

You can email us at info@prographixnyc.com with the following information: - A detailed Purchase Order (you can use ours, attached here) - All finalized artwork in the proper format (see our Art Guide on how to submit artwork) We will then review all information, and send you an estimate. Once the estimate is approved we require 50% deposit to begin production.

No, we do not offer DTG printing. We are best known for our high quality photoreal screen prints, and reccommend this method of printing for the best result.

Yes. We offer standard embroidery, as well as specialized embroidery techniques such as: 3D/Puff, chain-stitch, tackle twill. We can embroider on apparel, hats, and more. View our Branding & Design tab to see our embroidery techniques offered.

Samples: 1-24 pcs Full Color Photo Prints: 288 pcs Greyscale Photo Prints: 144 pcs Multi-Color Spot Color Print: 72 pcs 1-2 Color Spot Color Print: 48 pcs *Please contact us if you have a production that is below our minimums, and we will do our best to accommodate you.

Yes, we work with a variety of vendors to provide you with the best possible blank for your job. Please let us know what style of shirt you are interested in when placing your order, and we will source options for you to choose from.

Clients may supply their own blanks if their order meets our minimums. *Subject to change

Nope! Check out our Promotional Items website, where you can choose any item to brand. We also make custom knit socks, keychains, lighters, stickers, etc. Please contact us if you are interested in customizing something besides apparel.

We do not keep screens on file- once we complete a production, we reclaim the screens to be used for another job. We keep film on file for 1 year, should a client want to place a reorder. Prographix owns all screens and film and does not release them to the client.

We accept Chase Quickpay (Zelle), Checks, Credit Card (Amex 3.25% Fee, Visa/Mastercard 2.5% Fee), and Wire Transfers.

We ship via UPS- you can choose to provide your UPS account number, or we can ship with our account and adding the cost to your final invoice. We do not provide International shipping, unless the client supplies the labels and arranges a pick up from our facility via DHL within our working hours. Our freight elevator is closed between 12:00 PM and 1:00 PM. Our latest pick up is 4:00 PM.